Billing & refunds
Clear payment and a clear support process.
A purchase is tied to the OFRAVA account. Access is activated only after the payment provider confirms a successful payment.
Payment flow
Choose a plan and confirm payment with the payment provider.
The plan and amount are defined by the OFRAVA server. Bank-card details are handled by the payment provider; OFRAVA does not receive or store CVV, online-banking passwords or complete card credentials.
Access activation
Access appears automatically after payment confirmation.
STARTER adds 3 purchased analyses with no expiry. PRO provides up to 30 analyses for 30 days. The current flow has no automatic renewal or hidden recurring charges.
How to request a refund
Contact support and include the order details.
Include the account email, order or payment number and a short reason for the request. Do not send card credentials. Refund availability and method depend on payment status, purchase terms and access already delivered.
Support will review the order and reply to the email in the request. If a refund is available, it is processed through the payment provider using the method applicable to that transaction.